Construction Experts ("we," "us," or "our") is committed to protecting the privacy of visitors to our site and users of our services, which include roofing services, home repairs, tool rental, custom builds, and on-site inspections. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or interact with our online platform or services.

By using our site or engaging our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the choices you make, but it can include:

• Names
• Phone numbers
• Email addresses
• Postal addresses
• Payment information (processed securely by third-party providers)
• Information about your project or service needs
• Any other information you choose to provide

We may also automatically collect certain information when you visit, use, or navigate our site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our site, and other technical information. This information is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.

How We Use Your Information

We use personal information collected via our site and services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific legal bases we rely on next to each purpose listed below:

• To provide and manage our services: This includes providing roofing services, home repairs, custom builds, tool rental, and conducting on-site inspections as you have requested or contracted. Legal Basis: Contract, Legitimate Interests.
• To communicate with you: To send you service-related communications, respond to your inquiries, and provide customer support. Legal Basis: Contract, Legitimate Interests, Consent.
• For marketing and promotional communications: To send you information about new services, offers, and updates. You can opt-out of receiving our marketing emails at any time. Legal Basis: Consent, Legitimate Interests.
• To process payments: To facilitate billing and payment processing for our services. Legal Basis: Contract, Legal Obligation.
• To improve our site and services: To understand how our site is used, troubleshoot problems, and enhance your user experience. Legal Basis: Legitimate Interests.
• To ensure security and prevent fraud: To protect our business and our users. Legal Basis: Legitimate Interests, Legal Obligation.
• For compliance with legal obligations: To comply with applicable laws, regulations, and legal processes. Legal Basis: Legal Obligation.

We do not sell your personal information.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Security of Your Information

We use administrative, technical, and physical security measures designed to protect the security of your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Privacy Rights

In some regions (like the European Economic Area and the UK), you have rights under applicable data protection laws. These may include the right to:

• Request access to and obtain a copy of your personal information.
• Request rectification or erasure of your personal information.
• Request restriction of the processing of your personal information.
• Object to the processing of your personal information.
• Request data portability.
• Withdraw your consent at any time where we rely on your consent to process your personal information.
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the address provided below. We will consider and act upon any request in accordance with applicable data protection laws.

Cookies and Similar Technologies

Our site may use cookies and similar tracking technologies to collect and store information. You can manage your cookie preferences through your browser settings.

International Data Transfers

Your information may be transferred to, stored, and processed in a country other than your own. If you are in the European Economic Area or the UK, this may mean your personal information will be transferred outside of those regions. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our site and services are not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will indicate when changes have been made. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions or comments about this Privacy Policy, you may contact us by postal mail at:

Construction Experts
2-1-1 Chuo
Kobe-shi, Hyogo
650-0001
Japan